Refund policy

You have 30 days after your order arrives to request a return.

To qualify, the item must be unused and in its original packaging, and you need your receipt or proof of purchase.

To start a return, email us at info@tsunamibalm.com. If we accept your return, we'll email you a return label and instructions. We can't accept items sent back without an approved return. You pay for return shipping. If you use the return label we email you, we deduct its cost from your refund.

Damaged or wrong items

Check your order when it arrives. If an item is damaged, defective or wrong, email us right away and we'll make it right.

Items we can't take back

We can't accept returns on sale items or gift cards. For health and safety reasons, we can't take back opened personal care products. If you have a problem with an opened product, email us and we'll help.

Exchanges

The fastest way to get a different item is to return the one you have. Once we accept the return, place a new order.

European Union

If we ship your order to the European Union, you can cancel or return it within 14 days for any reason. The item must be unused and in its original packaging, with your receipt or proof of purchase.

Refunds

We'll email you once we receive and inspect your return and tell you whether we approved the refund. If we approve it, we refund your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If more than 15 business days pass after we approve your refund, email us at info@tsunamibalm.com.